Terms of service.

01Agreement

By creating a Wolf Mark account, joining a gym on Wolf Mark, or submitting the waitlist form on wolf-mark.com, you agree to be bound by these terms and by our Privacy policy. If you do not agree, do not use the service.

"Wolf Mark" (also "we", "us", "our") refers to the operator of the service, based in Cape Town, South Africa. "You" refers to the individual or organisation using Wolf Mark — typically a gym owner, a coach, or a member of a gym that uses Wolf Mark.

02Eligibility

• You must be 18 years or older to create a Wolf Mark account in your own name.
• If you are between 13 and 18, you may use Wolf Mark only as a member of a gym and only with the consent of a parent or guardian, who accepts these terms on your behalf.
• You may not use Wolf Mark if you are barred from doing so under South African law.
• You agree to provide accurate information about yourself, your gym, and your members, and to keep that information current.

03The service

Wolf Mark provides gym owners and coaches with tools to:

• Manage a member roster, including ranks, plans and payment state.
• Configure membership plans, prices, billing days and suspension thresholds.
• Publish a public gym profile in our verified directory.
• Run a proof-of-payment queue for EFT-and-POP based billing.
• Communicate with members and prospects through an in-app inbox.

And it provides members with tools to:

• Discover verified gyms by city and discipline.
• Join a gym and pay through the methods their gym supports.
• Track their plan, rank, and payment history.

We may add, remove or change features at any time. Where a change materially reduces the value of a paid plan, we will give you reasonable notice and a fair option to downgrade or cancel.

04Account & security

• You are responsible for keeping your sign-in credentials confidential.
• You must notify us promptly at [email protected] if you suspect your account has been accessed without your permission.
• You are responsible for activity that occurs on your account, including any actions taken by coaches you grant access to your gym.

05Plans, pricing & billing

Wolf Mark is offered to gyms on three subscription tiers, currently priced as follows (all prices in South African Rand and exclusive of VAT where applicable):

• Starter — R 300 per month.
• Pro — R 500 per month.
• Elite — R 900 per month.

Each gym starts on a one-month free trial. After the trial ends, billing begins on the date you select. We may revise pricing from time to time; if we do, we will give you at least 30 days' notice by email before the change applies to your subscription, and you may cancel before the new price takes effect.

Member payments handled through Wolf Mark (EFT proof-of-payment, cash collected by a coach, or — when enabled — card payments via our payment processor) are between the member and the gym. Wolf Mark facilitates the workflow but is not a party to the underlying transaction.

Subscription fees are non-refundable except where required by South African consumer law. If you cancel mid-cycle, your subscription remains active until the end of the paid period.

06Your content

Wolf Mark stores content you upload — gym photographs, class schedules, verification documents, proof-of-payment images, messages and member records ("Your content"). You retain ownership of Your content.

You grant Wolf Mark a non-exclusive, royalty-free, worldwide licence to host, store, display, transmit and process Your content for the sole purpose of providing the service to you and your members. This licence ends when you delete the content or close your account, except where we are required to retain it under our Privacy policy or by law.

You confirm that you have the rights necessary to upload Your content and that it does not infringe the rights of any third party.

07Acceptable use

You agree not to use Wolf Mark to:

• Break South African law or facilitate someone else doing so.
• Harass, threaten, defame or stalk another person.
• Upload malware, attempt to interfere with the service, probe or scan our infrastructure, or circumvent rate-limits.
• Scrape, mirror or republish the verified gym directory without our written permission.
• Submit false verification documents or impersonate another coach or gym.
• Resell, sublicense or white-label the service.
• Use the service to send unsolicited bulk messages.

We may suspend or terminate an account that, in our reasonable view, breaches these rules. Where the breach is not severe, we will normally warn you first and give you a chance to put it right.

08Verified-gym directory

The verified mark next to a gym in our directory means we have reviewed coaching certificates and lineage proofs submitted by that gym at the time of verification. It is not an endorsement of training quality, safety practices or the conduct of a particular coach. You agree to evaluate gyms independently before training there.

We may withdraw a verification mark at any time if the underlying documentation can no longer be substantiated, if a gym fails to maintain it, or if we receive credible reports of misconduct.

09Third-party services

Wolf Mark relies on third-party operators including Supabase, Cloudflare and our email provider. Their availability and behaviour are outside our direct control. Wolf Mark is not liable for outages or failures caused by these operators, but we will use commercially reasonable efforts to mitigate them and restore service.

10Disclaimers

To the maximum extent permitted by law, Wolf Mark is provided "as is" and "as available". We make no warranty that the service will be uninterrupted, error-free, or that it will meet a particular gym's specific requirements.

Wolf Mark is a software tool for gym administration. It is not legal, financial, medical, or coaching advice. Decisions about training, safety, contracts with members, tax, and dispute resolution remain yours.

11Limitation of liability

To the extent permitted by South African law, Wolf Mark's total liability arising out of or in connection with the service in any twelve-month period will not exceed the subscription fees paid by the affected gym for the service in that period.

We will not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of goodwill, or loss of data, even if we have been advised of the possibility of such damages.

Nothing in these terms limits liability that cannot be limited under South African law, including under the Consumer Protection Act, 2008.

12Indemnity

You agree to indemnify Wolf Mark against third-party claims arising out of (a) Your content; (b) your breach of these terms; or (c) your use of the service in a way that breaks the law or infringes another person's rights.

13Termination

• You may close your account at any time from the in-app profile screen, or by writing to [email protected].
• We may suspend or terminate your account on notice for breach of these terms, or immediately if the breach is severe or repeated.
• Upon termination, your right to use the service ends, but provisions that by their nature should survive (including ownership of content, disclaimers, limitation of liability, indemnity, and governing law) will continue to apply.
• Data handling on termination is governed by our Privacy policy.

14Changes to these terms

We may update these terms. Where the change is material, we will give you notice by email and through the app. Continued use of Wolf Mark after a change takes effect constitutes acceptance of the revised terms. If you do not accept the changes, your remedy is to close your account before the effective date.

15Governing law & disputes

These terms are governed by the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town.

Before commencing court proceedings, both parties agree to attempt to resolve any dispute in good faith through written correspondence with the other for at least 30 days. Nothing in this clause prevents either party from seeking urgent interim relief.

16General

• Entire agreement. These terms and the linked Privacy policy are the entire agreement between you and Wolf Mark concerning the service.
• Severability. If any provision is held unenforceable, the remaining provisions stay in force.
• No waiver. A failure to enforce a right is not a waiver of that right.
• Assignment. You may not assign these terms without our written consent. We may assign them in connection with a corporate transaction.